Delivery and freight charges

In case of doubt, the French language version of these terms shall prevail.

 

 We gladly accept orders from all around the wolrd!

 
We send your order the day following the reception of your payment , if this one reaches us before 12 o'clock (midday)( 12:00 am).
[Except Saturday, Sunday, bank holidays and unsual events]

Delivery modes

- We work with the most qualified professionals according to the type and the volume of the products to be transported.
- Please inform the address of delivery the most detailed possible: you can receive your purchases at home, or office, on vacation, or to somebody else (for a gift), a.s.o.

 

Shipping costs

- 4,99 € for express shipping only in France with TNT
- 12,99 € for delivery in EUROPE
- 39,99 € for delivery in the rest of the world

Everyverre.com proposes several delivery modes :

 

Shipping to France 

With TNT Express service, your package is:
1) Delivered directly to your home in person against signature
2) in 24 hours after your order has been shipped, and before 13pm *
3) From Monday to Saturday from 8am to 13pm **
4) With real-time tracking of your shipment
5) In case of absence or impossibility of delivery, the package is deposited in the nearest Relay, and you can get it the same day from 14pm.

* Delivery on Saturdays only in major cities. No delivery on Sundays and holidays.

** Or early afternoon in rural areas.

 

Shipping to EUROPE

We usually use one of these following carriers to deliver through Europe :
 or
- Delivered directly to your home in person against signature
- in 2-5 days after your order has been shipped
- With real-time tracking of your shipment

 

Shipping WORLWIDE (including DOM-TOM, not Europe)

We only use this following carrier to deliver outside Europe :
Colissimo International

- Delivered directly to your home in person against signature
- in 5-10 days after your order has been shipped
- With real-time tracking of your shipment

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 What to do in case of problem during the delivery?

We choose the most efficient transport companies, but a mishap can unfortunately always happen. So during the delivery if you consider that  the parcel is damaged (shock, humidity,moisture, a.s.o.) or the parcel does not obviously correspond to your order (weight, volume…) we ask you to refuse it and to contact us by e-mail the same day in order to tell us  of the litigation. To simplify the whole procedure we advise you to check, in the presence of the carrier, the state of packaging and the contents of the order.

Delivery problems due to transportation

Within the framework of a delivery in Colissimo, any defected aspect of the parcel, in particular a parcel covered with Post office adhesive at the delivery will to be subject of a report of damage accompanied or not by a good's refusal. If it it isn't the case, neither a good refusal either a Post Office damage report, Everyverre.com will not be able to take account of the  transportation damage.

 

 
Conformoty Problems

 

In case of delivery of a noncoresponding product to the order (produce non in conformity…), we ask you to formulate your complaint:

- The same day: on the delivery form : “handwritten” and signed reserves. This document has to be given back to the carrier .
- and by recorded delivery letter  (letter sent by certified mail) at least the first working day following the delivery at Everyverre.com

From the reception of the complaint, and in order to ensure a fast treatment, Everyverre.com  will allow you a return number for the product (s) concerned and will communicate it to you by e-mail. It is recommended has it's  agreement number beforehand by Everyverre.com. The number of return joint to the parcel of return will facilitate the treatment of it.
The Product automatically either will be exchanged  if tere is availability or âid off if it isn't  available.

Any complaint which would not be made in the rules defined above and within the time limits  allowed could not be taken into account and will  release Everyverre.com of any responsibility. The expenses of exchange are chargeable to  Everyverre.com, except if it would prove that the returned product does not correspond to the initial statement of the custome.

The products used or returned  in an unperfect state of resale will not be accepted.

Right of retractation

If you are not satisfied with your product, you have the possibility of making play the clause of retractation and to return r the product for an exchange. Just inform our customer service by e-mail  in the 7 days following the delivery date. If this time expires  Saturday, Sunday or during a bank holiday or a day-off, it is extended until the first next business day.

 In order to allow Everyverre.com to define the exact modalities of retur nof the  product (s), the customer will inform Everyverre.com of his intention to return the product by e-mail before the expiry of the retractation period (as referred above). Everyverre.com will accept however the exchange of the products only if all and each condition are filled.